FAQs

Welcome to the LuxuriousGal FAQs page! Here, we’ve compiled answers to the most common questions to ensure your shopping experience is as seamless and luxurious as possible. If you have any additional questions, feel free to reach out to our customer support team.

Q: What types of products do you offer?

A: At LuxuriousGal, we specialize in luxury instruments for face care, body care, massagers, and aromatherapy. Our products are designed to enhance your beauty and well-being, providing a premium experience with every use.

Q: Do you sell makeup products?

A: No, we do not sell makeup. Our focus is exclusively on high-quality instruments for face care, body care, and wellness, ensuring you receive the best tools to elevate your self-care routines.

Q: Are your products suitable for all skin types?

A: Yes, our face and body care instruments are designed to be gentle and effective on all skin types. However, we recommend reading the product descriptions carefully and consulting with a dermatologist if you have specific concerns.

Q: How do I choose the right product for my needs?

A: We suggest browsing our collections based on your specific skincare and wellness goals. Each product is accompanied by a detailed description and usage instructions to help you make an informed decision. If you need further assistance, our customer support team is here to help.

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy within 30 days of purchase. Please visit our Returns & Exchanges page for more details on how to initiate a return.

Q: How do I care for my face and body care instruments?

A: Proper care is essential for maintaining the effectiveness and longevity of your instruments. Each product comes with specific care instructions, but generally, it’s recommended to clean the tools after each use with a gentle cleanser and store them in a dry, cool place.

Q: How long will it take to receive my order?

A: Orders are typically processed within 1-2 business days and delivered within 5-14 business days, depending on your location and your purchased product. You will receive a confirmation email with tracking information once your order has been shipped. For details, visit our shipping policy.

Q: Can I track my order?

A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our shipping partner’s website.

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and other secure payment methods. You can choose your preferred payment option at checkout.